Customer Service
Contact us or find our FAQs below the contact form.
We Want To Hear From You
We respond to all inquiries within 24 hours. If you haven’t received a reply within that time, please check your junk or spam folder, as our response may have been filtered there. If you still don’t see it, feel free to reach out again; we’re always happy to help.
Frequently Asked Questions
FAQS
Read our FAQS, still need help? Our team would love to hear from you. Contact us below.
How long does it take to receive my order?
How long does it take to receive my order?
Every item is handmade to order. Processing time is 5 to 10 business days, plus shipping. US orders ship via USPS Priority Mail (2 to 5 business days) for $10. Express shipping is available for $32 (1 to 2 business days). Canada orders ship via First Class Mail for $26 (varies by location), Priority Mail for $33 (6 to 10 business days), or Express for $63 (3 to 5 business days). International orders ship via First Class Mail for $32 (varies by location), Priority Mail for $52 (6 to 10 business days), or Express for $87 (3 to 5 business days). If you need your order sooner, contact us and we'll do our best to accommodate.
Can I customize my rosary?
Can I customize my rosary?
Yes! Our Build Your Own Rosary lets you choose your Hail Mary beads, Our Father beads, rosary center, cross, and metal color. You can also add personalized name beads ($2.50 per letter, up to 10 letters per decade) and photo charms with your own image upload.
What materials do you use?
What materials do you use?
We only use excellent quality Swarovski® Crystals, Swarovski® Crystal Pearls, and natural gemstones. Because gemstones are natural, no two beads are exactly alike. Slight variations in color and pattern are part of what makes each piece one of a kind. Metal options include gold filled, rose gold and sterling silver.
How do I care for my jewelry?
How do I care for my jewelry?
Store jewelry in an airtight bag away from sunlight. Polish with a soft jewelry cloth when luster begins to fade. Avoid direct contact with perfumes, lotions, hairspray, and other chemicals. Apply all products before putting on your jewelry. Do not wear while showering, swimming, exercising, or sleeping. Items containing pendants with crystals or CZ stones should be packed in carry-on luggage when traveling.
What is your return policy?
What is your return policy?
Because items are custom made to order, all sales are final. If your order arrives damaged or there is an error, contact us within 48 hours and we'll make it right.
Do your rosaries come blessed?
Do your rosaries come blessed?
No, rosaries are not blessed prior to shipping. We recommend taking your rosary to a local priest to have it blessed.
How do I clean my rosary?
How do I clean my rosary?
Wipe metal parts with dry polishing cloth as needed. Do not use soap and water.