Frequently Asked Questions

 

Does Purely Ethereal ship worldwide?

Absolutely. Please visit our shipping page for shipping options.

Does Purely Ethereal offer gift-wrapping?

Yes, all jewelry comes packaged in our light blue jewelry boxes, wrapped in white tissue paper, free of charge. If you would like a note included in your jewelry box, please leave the note in the comments section at checkout.

What is the turnaround time for orders?

Due to the custom nature of our line, all jewelry is hand made to order. All orders will be shipped within 5-10 business days. If you need an item on a rush basis, please complete the general question form on our contact page. We will do our very best to accommodate your needs. In most cases, a rush order is not a problem. Please be sure to include the item, need by date and shipping location in the message field.

What exactly is Gold Filled and Vermeil?

Gold filled is an excellent alternative to solid gold. Gold filled items are layers of gold-pressure bonded to other metals. They have 100% more gold than gold plating and therefore are much more valuable and tarnish resistant. Gold filled items will not rub off, flake off or turn colors and can be worn by those who are able to wear gold without having to worry about having an allergic reaction. Even wearing your gold filled jewelry daily, you can expect it to last 5 to 30 years. These items are 50 to 100,000 times thicker than gold plating and 17 to 25,000 times thicker than heavy gold electroplate.

Vermeil metal has a sterling silver base that has been coated or plated with gold. Like Gold Filled jewelry, Vermeil is a great option for those with allergies to plated jewelry and has a long lifespan.

What do I do if my jewelry is in need of a repair?

While it is not a common occurrence, there may be a time when your jewelry may need a repair if care instructions are not followed properly. If an item purchased from Purely Ethereal is in need of a repair please complete our brief contact form to coordinate. At the discretion of Purely Ethereal, Jewelry will be repaired or replaced (including shipping and handling), if due to manufacturing defects. Cost (including shipping and handling) to repair or replace jewelry due to normal wear and tear will be the responsibility of the customer.

I am interested in having a custom made piece, how can I proceed?

We welcome all custom order requests and will always try our best to assist you in what you are looking for even if you aren’t quiet sure on the details at first. All it takes is a few answers from you and we can start presenting design concepts based on what you are looking for. Please fill out the quick custom order request form. We will respond within 1-2 business days.

I would like to purchase a back necklace but I need to adjust the length of the drop for my dress/top, can you accommodate that?

Yes, we can make our back jewelry as long or as short as you’d like (granted it isn’t too long so you can still sit down). Please leave the measurement you’d like in the order notes section at checkout.

I would like to order a piece I saw on your Instagram page but is not online, how can I proceed?

For the most part, the only items that are sometimes difficult to remake are back pieces with pendants that have sold out. We can still make you the same style but replace the pendants with other ones that are available. If you see an item you would like on our Instagram page and it isn’t on our website, please attach an image to our custom order request form and we will contact you within 1 business day with other options. In some cases, we can make you the exact piece.

I see a hand chain design that I would love as a foot chain, can you make it into a foot chain instead?

Absolutely. Please visit our custom order request form and we will respond with the details within 1 business day.

How do I know my sizes for the pieces I am ordering?

As previously mentioned, all of our pieces are made to order so proper sizing is very important for the jewelry you are ordering, after all it is made just for you. Please visit our sizing page. If you need any help with sizing, please feel free to contact us through our contact page.

I would like to order a piece in the collection in a different metal finish, but I do not see it listed, can I custom order it?

Yes and no. There are times when a certain gemstone, pendant or charm is only available in the finishes we have listed, however there are also many times when the finish you would like is available but not currently in stock. For example, you would like to order our “Black Rose” hand chain in silver but currently only gold is listed as an option. Simply message us through our Contact page and we will let you know if silver is an option. In this example we could make the same hand chain in silver without a problem.

I would like to order jewelry for my bridal party but not sure what colors I should use, can you help?

Not only can we help, but we are honored to!! Purely Ethereal has designed pieces for brides, bridesmaids, flower girls and mother of the bride/groom for many clients and loves being apart of their big day. Please complete our brief custom order request form and we will contact you within 1-2 business days. Any photos of dresses will be very helpful. Jewelry sets are also available so if you are in need of matching earrings/bracelets/necklaces, we can accommodate you.

I would like to personalize a rosary, how do I go about doing that?

Personalized rosaries make great gifts and are very thoughtful keepsakes. When ordering a personalized rosary, please ensure that you have the correct spelling of the name(s). The rosary will be made with the exact spelling you provide. In the unlikely event that the spelling provided wasn’t accurate and you need to send it back for a correction, repair/replacement and shipping charges will be applied and charged to the customer.

A full rosary has 53 Hail Mary beads and 6 Our Father beads; they are split into 5 decades (10 Hail Mary’s). Each letter provided will replace 1 Hail Mary bead and therefore the letter limit per name is 10 letters. If you have more than 5 names you want added, we may be able to have 2 names on a decade but they have to equal no more than 9 letters combined to allow for 1 non letter bead to space them apart. Unless specified, the placement of the name(s) going from the left of the Mary and up and around to the right of the Mary will be as follows:

1 Name – Placement will be on the 2nd decade
2 Names – Placements will be on the 2nd and 4th decades
3 Names – Placements will be on the 2nd, 3rd and 4th decades
4 Names – Placements will be on the 1st, 2nd, 4th and 5th decades
5 Names – Placements will be on each decade

I would like to personalize a linked rosary, how do I go about doing that?

In our opinion, the personalized rosaries with names look best on non linked rosaries. Linked rosaries are also more ideal to use when praying. That being said, you can order a linked rosary and have an initial hang off the Our Father beads or if you are looking to have 3 initials added we would hang each one off of the 3 Hail Mary beads leading to the Crucifix.

I would like to order a piece from your "Little Ethereals" collection, do you have any tips regarding children jewelry?

With growing children, it is best to purchase a bracelet that can grow with them. All of our jewelry (with the exception of multi strand bracelets) are made with a little over 1 inch extender chain to allow you to adjust the bracelets as needed. We do not recommend jewelry for children under the age of 2 due to risks of pulling and breaking of bracelets causing tiny beads to be loose and risk of choking hazards. We also recommend sterling silver or gold filled jewelry for children so that they can wear them for years and years.

I received a Purely Ethereal piece as a gift but it doesn't fit properly, can I send it back to be sized?

Yes, we will be happy to adjust the piece to fit you properly. Shipping charges are the responsibility of the customer. Please visit our contact page and we will provide information on how to proceed.

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